Shipping & Delivery

How long will it take until I receive my order?

At Dr. Sue, we aim to keep shipping as cheap and fuss-free as possible. And more importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
Typically as long as we have the item in our warehouse, you will receive your order within 1-3 working days (not including Saturdays, Sundays or public holidays). For items that we have to source externally please allow 3-7 working days for shipping (not including Saturdays, Sundays or public holidays).

* For some island provinces, delivery may take 1-2 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.

Do you offer free shipping? 

Yes we do! We offer free shipping all over Thailand. All orders above 1,000 THB of products, including taxes, automatically enjoy free delivery, while orders below 1,000 THB will be charged a flat delivery fee of 50 THB.

Do you ship outside of Thailand?

Yes, we do. However, we have to charge delivery fee (actual cost)

My items have yet to arrive. What should I do? 


Normally, you should receive your item within 1-3 or 3-7 working days depending if we have the item at our warehouse. In the event like this, send us an email at support@drsueshop.com or call us at 094- 4390-145 from Monday to Friday 8.30 am to 5.30 pm, Closed on Saturday to Sunday and public holidays, with the shipping address and Order ID so that we can check your delivery status with our courier.

How do I return my purchase?

If you wish to return an item, please contact our customer care and request a return of the product(s) via phone 094- 4390-145 or email support@drsueshop.com from Monday to Friday 8.30 am to 5.30 pm, Closed on Saturday to Sunday and public holidays .

Premium

The premium will be followed as condition of Promotion. And will receive with order